Q1.I have made a mistake of transferring won from another bank.
*If you make a deposit other than a Level 3 authentication account (including deposits through Kakao Pay, Toss, ATM, open banking, etc.) please request a refund.
[PC WEB]
Step1. After log in, click on [Support] - [Proof Center]
Step2. Click on [Deposit Errors - Go to]
Step3. Select type of deposit errors, click on [Fiat deposit by mistake] - [KRW transfer bank error]
Step4. Input transfer information, attach a photo of the transfer record , agree to use personal information collection
Q2.Note code has been mistyped or not input.
Step1. After log in, click on [Support] - [Proof Center]
Step2. Click on [Deposit Errors - Go to]
Step3. Select type of deposit errors, click on [Fiat deposit by mistake] - [Memo code error or empty]
Step4. Input transfer information, attach a photo of the transfer record , agree to use personal information collection
Q3.The deposit amount does not match.
Step1. After log in, click on [Support] - [Proof Center]
Step2. Click on [Deposit Errors - Go to]
Step3. Select type of deposit errors, click on [Fiat deposit by mistake] - [Remittance amount inconsistent]
Step4. Input order number and deposit amount, Input actual deposit amount, then click on [Apply for modification]
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