Deposit Errors Fiat deposit by mistake

Q1.I have made a mistake of transferring won from another bank.

*If you make a deposit other than a Level 3 authentication account (including deposits through Kakao Pay, Toss, ATM, open banking, etc.) please request a refund.

[PC WEB]

Step1. After log in, click on [Support] - [Proof Center]

Step2. Click on [Deposit Errors - Go to]

Step3. Select type of deposit errors, click on [Fiat deposit by mistake] - [KRW transfer bank error]

Step4. Input transfer information, attach a photo of the transfer record , agree to use personal information collection

Q2.Note code has been mistyped or not input.

Step1. After log in, click on [Support] - [Proof Center]

Step2. Click on [Deposit Errors - Go to]

Step3. Select type of deposit errors, click on [Fiat deposit by mistake] - [Memo code error or empty]

Step4. Input transfer information, attach a photo of the transfer record , agree to use personal information collection

Q3.The deposit amount does not match.

Step1. After log in, click on [Support] - [Proof Center]

Step2. Click on [Deposit Errors - Go to]

Step3. Select type of deposit errors, click on [Fiat deposit by mistake] - [Remittance amount inconsistent]

Step4. Input order number and deposit amount, Input actual deposit amount, then click on [Apply for modification]